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    PSN Outage and FAQ- Updated Monday 9th May

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    iPROFamily
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    PSN Outage and FAQ- Updated Monday 9th May

    Post by iPROFamily on Mon May 09, 2011 1:08 pm

    The PSN is undergoing an outage and currently these services have been affected:

    • Qriocity
    • PlayStation Store
    • Account management
    We will update this thread with more information and when the PSN resumes normal operation.

    For more information for:

    Spanish Community please see [You must be registered and logged in to see this link.]
    Portugese Community please see [You must be registered and logged in to see this link.]
    French Community please see [You must be registered and logged in to see this link.]
    Italian Community please see [You must be registered and logged in to see this link.]
    German Community please see [You must be registered and logged in to see this link.]
    Scandinavian Community please see [You must be registered and logged in to see this link.]
    Russian Community please see [You must be registered and logged in to see this link.]

    Please note that some people will be unable to log into the forums due to the PSN outage.
    If you have any queries please tweet me and I will endeavour to answer
    them. I will also put together a FAQ when I have more information (and
    to help when the PSN returns).


    [Update 09/05/11]

    Regarding the aim of the full restoration of PSN services by the 31st May : -

    Restoration of Online Gamplay is the FIRST phase of the plan to restore the PSN.

    [Update 07/05/11] Nick Caplan- Head of Communications, SCEE

    As you may know, [You must be registered and logged in to see this link.]
    of restoring the service through internal testing of the new system.
    We’re still working to confirm the security of the network
    infrastructure, as well as working with a variety of outside entities to
    confirm with them of the security of the system. Verifying the system
    security is vital for the process of restoration. Additional
    comprehensive system checks and testing are still required, and we must
    complete that process before bringing the systems online.

    As you’ve heard us say, our utmost priorities are the security of the
    network and ensuring your data is safe. We won’t restore the services
    until we can test the system’s strength in these respects.

    When we held the [You must be registered and logged in to see this link.],
    based on what we knew, we expected to have the services online within a
    week. We were unaware of the extent of the attack on Sony Online
    Entertainment servers, and we are taking this opportunity to conduct
    further testing of the incredibly complex system. We know many of you
    are wanting to play games online, chat with your friends and enjoy all
    of the services PlayStation Network and Qriocity services have to offer,
    and trust me when I say we’re doing everything we can to make it
    happen. We will update you with more information as soon as we have
    it. We apologize for the delay and inconvenience of this network outage.

    [Update 06/05/11] Nick Caplan- Head of Communications, SCEE

    As you will have read in the [You must be registered and logged in to see this link.][You must be registered and logged in to see this link.],
    that we posted a few hours ago, in the US we are offering all PSN
    users one year’s free access to an identity protection scheme. I can
    assure you that here in the SCEE region, we are working incredibly hard
    to offer you something very similar. As is often the case here, with
    so many countries in our region, this is a very complicated thing to
    achieve, but we are close.

    F.A.Q.'s posted recently on the Blog:
    Q: Will our download history/friends list/settings be affected by the PSN downtime?
    A: No, they will not.

    Q: Will trophies that were earned in single-player offline games during the outage be intact when the service resumes?
    A: These trophies are intact and will be re-synched when the network is once again operational.

    Q: Will my PS+ cloud saves be retrievable?
    A: Yes, once PSN is restored.

    Q: What if we have a subscription to PS3 MMOs [You must be registered and logged in to see this link.] or [You must be registered and logged in to see this link.]? Will we get compensation for that?
    A: From Sony Online Entertainment: “We apologize for any inconvenience
    players may have experienced as a result of the recent service
    interruption. As a global leader in online gaming, SOE is committed to
    delivering stable and entertaining games for players of all ages. To
    thank players for their patience, we will be hosting special events
    across our game portfolio. We are also working on a “make good” plan for
    players of the PS3 versions of DC Universe Online and Free Realms.
    Details will be available soon on the individual game websites and
    forums.”

    Q: Will there be a goodwill gesture for the time we haven’t been able to utilize PSN/Qriocity?
    A: We are currently evaluating ways to show appreciation for your
    extraordinary patience as we work to get these services back online.

    Thank you for your continued feedback.
    Q: Are you working with law enforcement on this matter?
    A: Yes, we are currently working with law enforcement on this matter as
    well as a recognised technology security firm and local law enforcement
    to conduct a complete investigation. This criminal attack against our
    system and against our customers is a criminal act and we are
    proceeding aggressively to find those responsible.
    Q: Was my personal data encrypted?
    A: All of the data was protected, and access was restricted both
    physically and through the perimeter and security of the network. The
    entire credit card table was encrypted and we have no evidence that
    credit card data was taken. The personal data table, which is a separate
    data set, was not encrypted, but was, of course, behind a very
    sophisticated security system that was breached in a malicious attack.
    Q: Was my credit card data taken?
    A: While all credit card information stored in our systems is encrypted
    and there is no evidence at this time that credit card data was taken,
    we cannot rule out the possibility. If you have provided your credit
    card data through PlayStation Network or Qriocity, out of an abundance
    of caution we are advising you that your credit card number (excluding
    security code, sometimes called a CVC or CSC number) and expiration date
    may have been obtained.
    Q: What steps should I take at this point to help protect my personal data?
    A: For your security, we encourage you to be especially aware of email,
    telephone, and postal mail scams that ask for personal or sensitive
    information. Sony will not contact you in any way, including by email,
    asking for your credit card number or other personally identifiable
    information. If you are asked for this information, you can be confident
    Sony is not the entity asking. When the PlayStation Network and
    Qriocity services are fully restored, we strongly recommend that you log
    on and change your password. Additionally, if you use your PlayStation
    Network or Qriocity user name or password for other unrelated services
    or accounts, we strongly recommend that you change them, as well.
    To protect against possible identity theft or other financial loss, we
    encourage you to remain vigilant, to review your account statements
    and to monitor your statements.
    Q: What if I don’t know which credit card I’ve got attached to my PlayStation Network account?
    A: If you’ve added funds to your PlayStation Network wallet in the
    past, you should have received a confirmation email from
    “DoNotReply@ac.playstation.net” at the email address associated with
    your account. This email would have been sent to you immediately after
    you added the funds, and will contain the first four digits and last
    four digits of your credit card number. You can also check your previous
    credit card statements to determine which card was attached to your
    PlayStation Network or Qriocity accounts.
    Q: When or how can I change my PlayStation Network password?
    A: We are working on a new system software update that will require all
    users to change their password once PlayStation Network is restored. We
    will provide more details about the new update shortly.
    Q: Have all PlayStation Network and Qriocity users been notified of the situation?
    A: In addition to alerting the media and posting information about it on
    this blog, we have also been sending emails directly to all 77 million
    registered accounts. It takes a bit of time to send that many emails,
    and not every email will still be active, but this process has been
    underway since yesterday. At this time, the majority of emails have been
    sent and we anticipate that all registered accounts will have received
    notifications by April 28th. Consumers may also visit [You must be registered and logged in to see this link.] and [You must be registered and logged in to see this link.]
    for notices regarding this issue. In addition, we have taken steps to
    disseminate information regarding this issue to media outlets so that
    consumers are informed.
    Q: What steps is Sony taking to protect my personal data in the future?
    A: We’ve taken several immediate steps to add protections for your
    personal data. First, we temporarily turned off PlayStation Network and
    Qriocity services and, second, we are enhancing security and
    strengthening our network infrastructure. Moving forward, we are
    initiating several measures that will significantly enhance all aspects
    of PlayStation Network’s security and your personal data, including
    moving our network infrastructure and data center to a new, more secure
    location, which is already underway. We will provide additional
    information on these measures shortly.
    Q: Has Sony identified the party or parties responsible for the
    PlayStation Network hack and subsequent theft of personal information?

    A: We are currently conducting a thorough investigation of the situation
    and are working closely with a recognised technology security firm in
    order to find those responsible for this criminal act, no matter where
    in the world they might be located.
    Q: When will the PlayStation Network and Qriocity be back online?
    A: Our employees have been working day and night to restore operations
    as quickly as possible, and we expect to have some services up and
    running within a week from yesterday. However, we want to be very clear
    that we will only restore operations when we are confident that the
    network is secure.
    For latest information please check out our [You must be registered and logged in to see this link.]

    If you have any queries regarding the PSN downtime that you would like
    me to address- be it security or account related please PM me, or
    catch me on Twitter [You must be registered and logged in to see this link.]


    Source : [You must be registered and logged in to see this link.]


    Last edited by iPROFamily on Mon May 09, 2011 7:19 pm; edited 1 time in total
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    skeptajme
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    Re: PSN Outage and FAQ- Updated Monday 9th May

    Post by skeptajme on Mon May 09, 2011 6:10 pm

    FUCKING BULLSHIT YO MAY 31ST


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